Covid-19 (Coronavirus) Update


Last updated: 17/03/2021

Our phone lines are extremely busy — please read the information below before contacting us.

Latest Changes

Following the First Minister's announcement on the 16th March 2021, it is the Scottish Government’s intention to open Self Catering Accommodation on the 26th April. Until then, holiday accommodation is closed and travel is restricted.

Further information can be found at:

Please remember that these restrictions differ from, and take precedence over, any English or other devolved Government restrictions or guidance.

We are hopeful that we will be able to welcome guests from the 26th of April, although this is subject to any further announcements that may be made.

Future & Existing Bookings

We are contacting guests that have booked a holiday to take place before the 26th of April in the order that their booking commences, please wait for us to contact you about your holiday. We are doing our best to contact guests as quickly as possible and appreciate your patience.

We are currently able to take bookings for holidays from 26th April 2021.

If any current or future Scottish, English or other devolved Government restrictions affect your holiday, we will offer you the options as set out below.

Please note: If your holiday is not affected by Government Covid Restrictions and you wish to transfer or cancel your booking, our standard terms and conditions will apply.

Options Offered To Those Affected By Restrictions

We are sorry that you won't be able to take your holiday as planned.

If you are affected by the changes mentioned above, we will offer you the following options:

  • You may move your booking to a later date at the same property*.
  • You may move your booking to a later date at an alternative property*.
  • We can refund your booking less a small administration fee.

*We won't charge a transfer fee. However, the transferred dates will be subject to the owner's confirmation, and unfortunately, the transfer will be subject to the relative rates for the new dates.

Office Hours

Our Normal Office Hours

Office Hours
Monday – Saturday 9 am to 6 pm
Sunday — Closed

Our telephone answering service and email is available outside of these hours. Both are regularly monitored.

All of our availability calendars are now up to date, and you are able to book properties using the usual methods.

Please note: All bookings are subject to our standard terms and conditions. If new restrictions come into force, we will contact guests to discuss your options. These would include transferring you booking to an alternative date, or if you prefer, a full refund less a small administration charge.

Please see:

Property Preparation

Our owners have been working hard to ensure that their properties are ready for your arrival.

Additional measures will have been taken to ensure your stay is safe. These include a risk assessment and the development of an enhanced cleaning regime for each property.

Please follow any guidance provided in the property and ensure you follow any instructions that are provided for when you leave your property at the end of your holiday.

Useful Information

The Scottish Government has provided some information for guests staying in Scotland.

https://www.gov.scot/publications/coronavirus-covid-19-guidance-for-consumers/pages/tourism-and-hospitality/

https://www.gov.scot/publications/coronavirus-covid-19-guidance-for-consumers/pages/retail/

Further Updates

We remain dedicated to supporting our customers and will continue to monitor the situation and provide updates where possible.