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Last updated: 30/09/2021
Our phone lines are very busy — please read this information before contacting us.
Scotland has moved out of the protection level system and the majority of restrictions have been removed throughout Scotland.
Further information can be found on the Scottish Government website at:
Please remember that Scottish restrictions may differ from, and will take precedence over, any English or other devolved Government restrictions or guidance if you are visiting Scotland.
All of our availability calendars are up to date, and you are able to book properties using the usual methods.
If any current or future Scottish, English or other devolved Government restrictions affect your holiday, we will offer you the options as set out below. If new restrictions come into force, we will contact guests to discuss your options.
Please note: If your holiday is not affected by Government Covid Restrictions and you wish to transfer or cancel your booking, our standard terms and conditions will apply. All bookings are subject to our standard terms and conditions.
We are sorry that you won't be able to take your holiday as planned.
If you are affected by the changes mentioned above, we will offer you the following options:
*We won't charge a transfer fee. However, the transferred dates will be subject to the owner's confirmation, and unfortunately, the transfer will be subject to the relative rates for the new dates.
Our owners have been working hard to ensure that their properties are ready for your arrival.
Additional measures will have been taken to ensure your stay is safe. These include a risk assessment and the development of an enhanced cleaning regime for each property.
Please follow any guidance provided in the property and ensure you follow any instructions that are provided for when you leave your property at the end of your holiday.
We remain dedicated to supporting our customers and will continue to monitor the situation and provide updates where possible.